Help
A growing collection of tips, techniques and answers to common questions to help you get the most out of Creative Pastors.
Getting Started
How do I create an account?
We love our users, so create an account and we'll share the love! Creating an account on CreativePastors.com is free and quick - plus you'll get some free resources when you're done! You can create an account right now or as you checkout during your first order.
Who is Ed Young?
Ed Young is the founding and Senior Pastor of Fellowship Church. Started in 1990 in a small office complex, over 20,000 people now attend one of five campuses each weekend — four in the Dallas/Ft. Worth area and one in Miami, Florida. Ed and his wife, Lisa, have been married for twenty-four years and have four children. Learn more about Ed.
How do I receive a tax exemption on my order?
If you are outside the state of Texas, you do not need to do this. If you wish to receive a tax exemption on your order as a 501(c)(3) tax-exempt organization inside the state of Texas, all you have to do is enter your 11-digit Texas Taxpayer Number and electronically sign the Texas Sales and Use Tax Exemption Certification Form (01-339) by checking the box during the checkout process. If you are not certain of your tax exempt status or 11-digit Texas Taxpayer Number you may search for your organization on the Texas Comptroller's website.
What forms of payment do you accept?
We accept Visa, MasterCard and American Express.
Is my information secure?
Yes. We are committed to protecting your privacy. Each time you enter an area of the site that may require personal information, we use the highest possible internet encryption to secure your data.
What is your privacy policy?
At CreativePastors.com, we are committed to protecting your privacy. Your personal information is only accessible to you, and at no time will we share your data, including email address, with any other organization.
Standard Shipping Option
Up to $10 = $2.95
$11 - $35 = $4.95
$36 - $75 = $7.95
$76 - $200 = $14.95
$201 - $300 = $19.95
$301 - $400 = $22.95
$401 - $1500 = $25.00
Greater than $1500 = $50.00
Orders for addresses within the U.S.* — Standard shipping orders are sent out within 48 hours and are shipped via United States Postal Service First Class Mail. You should receive your merchandise within 7-10 business days from the day we successfully process your order.
International Orders choosing Standard shipping will be sent via First Class Mail International. Please allow 14 – 21 business days to receive your order.
Bulk orders of books (20 or more) may require additional shipping time and/or additional charges.
Express Shipping Option
Add an additional $19.95
Express Orders within the United States will be sent via FedEx Standard Overnight delivery. Any Express order placed before 2pm CST should be sent out the same business day. Express orders placed after 2pm CST or during the weekend will be shipped the following business day. Express delivery is not currently available for PO Boxes or bulk orders of more than 50 copies of any item. Bulk orders of books (20 or more) may require additional shipping time and/or additional charges.
International Orders using the Express shipping option and will be shipped via USPS Priority International and may take 6 - 14 business days to receive, depending on location.
*Please Note: APO, FPO, AE, CMR, or other military and Puerto Rico addresses will ship via USPS only. Please allow 30 – 45 days for these orders.
What is your return policy?
Defective products may be returned for an exchange within 30 days. Please send the invoice number, product name, your name and a brief description of the problem to the following email address: info@creativepastors.com. Due to the nature of our products, only defective materials may be returned. Opened, non-defective or downloadable resources are not refundable.
How do I download a Message Transcript, Message MP3 or Drama Script?
Your order confirmation will include a link to any downloadable products you purchased. You can also access any current or previously purchased downloads by visiting My Account.
What is an MP3?
An mp3 file contains audio in a digital format. The file can be downloaded to an MP3 player or played directly on your computer.
What is a Transcript?
Check out our sample transcript. A similar file will be added to your My Account page for download upon purchase.
What is an Outline & Worship Map?
Check out our sample outline & worship map. A similar file will be added to your My Account page for download upon purchase.
What is a Mind Map?
Check out our sample mind map. A similar file will be added to your My Account page for download upon purchase.
What is Adobe Acrobat Reader?
Adobe Acrobat Reader is free software that lets you view and print PDF files, such as message transcripts. Most likely, the software is already installed on your computer, but you can download it for free here.
How long is each message audio?
Each message is approximately 30 minutes in length.
What is a Print Kit?
Print Kits contain bulletin graphics files as well as message descriptions for each sermon included in a series, all in formats you can edit to fit your needs.
What is a Pastor's Kit?
Pastor's Kits are designed to support you as you craft your messages. With tools including transcripts, MP3s, message outlines, mind maps and worship maps/service outlines, these resources are useful for adding a new dimension to the topics you've sketched out, providing help with introductions and transitions or starting a series from scratch. All of the files are delivered to you on one convenient CD.
What is a Media Kit?
Media Kits contain professionally produced video and creative graphics for use with the message series, including: graphics files (such as background slides, suitable for use with your choice of presentation software) and all video pieces used during the service, such as message openers, video illustrations, drama performances and a countdown clock.
What is the MPEG version in your media kits?
MPEG-1 video is the most compatible format in the MPEG family; it is playable in almost all computers and VCD/DVD players and supports progressive scan video. MPEG-1 includes the popular Layer 3 (MP3) audio compression format.
What is a Bundle Kit?
Save 10% when you purchase all of the Kits for a series! Bundle Kits include the Pastor's Kit, Media Kit and Print Kit (where available). The Media Kit within the bundle is in MPEG format, when available. Be sure to put the Bundle Kit in your cart to receive the discount—individually purchased items will not be billed at the reduced price.
May I photocopy what I downloaded?
You may make photocopies as part of your personal or church usage; however the materials should not be transferred or shared.
Are there guidelines for how I use these resources?
These materials are intended solely for your personal or church usage and may not be transferred. All documents, concepts and images included as part of this package, as well as any resources created using this content, may not be redistributed, resold or otherwise used for profit-making purposes. Unauthorized broadcast or duplication is prohibited. The act of purchasing any materials indicates your acceptance of this license agreement.
What is your usage agreement?
THIS IS AN AGREEMENT BETWEEN YOU AND CREALITY PUBLISHING, INC. BEFORE USING THE CREALITY ONLINE STORE (THE "SERVICE"), PLEASE READ THESE TERMS OF USE, ALL RULES AND POLICIES RELATED TO THE SERVICE (INCLUDING, BUT NOT LIMITED TO, ANY PRODUCT-SPECIFIC RULES OR USAGE PROVISIONS SPECIFIED ON ANY PRODUCT DETAIL PAGE OR IN ANY LINK FROM A PRODUCT DETAIL PAGE). CREALITY IS THE PROVIDER OF THE SERVICE, WHICH PERMITS YOU TO PURCHASE DIGITAL CONTENT ("PRODUCTS") FOR END USER USE ONLY UNDER THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. IF YOU USE THE SERVICE, YOU WILL BE BOUND BY THE TERMS OF USE.
TERMS OF SALE
PAYMENTS, TAXES, AND REFUND POLICY
Creality, Inc.’s online purchase services (“Services”) accept these forms of payment: credit cards issued by U.S. banks. If a credit card is being used for a transaction, Creality may obtain preapproval for an amount up to the amount of the order. Billing occurs at the time of or shortly after your transaction.
You agree that you will pay for all products you purchase through the Services, and that Creality may charge your credit card for any products purchased and for any additional amounts (including taxes, as applicable) that may be accrued by or in connection with your purchase. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING CREALITY WITH A VALID CREDIT CARD FOR PAYMENT OF ALL FEES. All fees will be billed to the credit card you designate during the checkout process. Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
All sales of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Creality.
PRE-ORDERS
By pre-ordering products, you are authorizing the Services to automatically charge your account when it becomes available. You may cancel your pre-order prior to the time the item becomes available.
ELECTRONIC CONTRACTING
Your use of the Services includes the ability to enter into agreements and/or to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON THIS SITE, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS. In order to access and retain your electronic records, you may be required to have certain hardware and software, which are your sole responsibility.
Creality is not responsible for typographic errors.
INTERNET STORE TERMS AND CONDITIONS
REQUIREMENTS FOR USE OF THE SERVICE
This Service is available for individuals aged 18 years or older. The Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the Service from outside these locations. Creality may use technologies to verify your compliance.
Use of the Service requires compatible devices, Internet access, and certain software (fees may apply); may require periodic updates; and may be affected by the performance of these factors. High-speed Internet access is strongly recommended for regular use. The latest version of the iTunes software is recommended to access the Service and may be required for certain transactions or features and to download Products previously purchased from the Service. You agree that these requirements, which may change from time to time, are your responsibility. The Service is not part of any other product or offering, and no purchase or obtaining of any other product shall be construed to represent or guarantee you access to the Service.
YOUR ACCOUNT
As a registered user of the Service, you may establish an account ("Account"). Do not reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify Creality of any security breach of your Account. Creality shall not be responsible for any losses arising out of the unauthorized use of your Account.
You agree to provide accurate and complete information when you register with, and as you use, the Service ("Registration Data"), and you agree to update your Registration Data to keep it accurate and complete. You agree that Creality may store and use the Registration Data you provide for use in maintaining and billing fees to your Account.
CONTENT AVAILABILITY
Creality reserves the right to change content options (including eligibility for particular features) without notice.
USE OF PURCHASE
You agree that the Service and certain Products may include security technology that limits your use of Products and that, whether or not Products are limited by security technology, you shall use Products in compliance with the applicable usage rules established by Creality and its licensors (“Usage Rules”), and that any other use of the Products may constitute a copyright infringement. Any security technology is an inseparable part of the Products. Creality reserves the right to modify the Usage Rules at any time. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to such Usage Rules for any reason—or to attempt or assist another person to do so. Usage Rules may be controlled and monitored by Creality for compliance purposes, and Creality reserves the right to enforce the Usage Rules without notice to you. You agree not to access the Service by any means other than through software that is provided by Creality for accessing the Service. You shall not access or attempt to access an Account that you are not authorized to access. You agree not to modify the software in any manner or form, or to use modified versions of the software, for any purposes including obtaining unauthorized access to the Service. Violations of system or network security may result in civil or criminal liability.
USAGE RULES
(i) Except as otherwise provided herein, you shall be authorized to use Products for only noncommercial, nonprofit purposes including but not limited to Products marketed as curriculum, kits, song backgrounds, lyrics, series graphics, short films, and dramas.
(ii) You shall be authorized to use the following Products only for individual, personal, noncommercial use: MP3 downloads, CDs, music charts, art, music DVDs, and conference DVDs. (iii) You shall be authorized to burn an audio playlist up to two times.
(iv) You shall be authorized to burn video Products up to two times.
Products may be downloaded only once and cannot be replaced if lost for any reason. Once a Product is downloaded, it is your responsibility not to lose, destroy, or damage it, and Creality shall not be liable to you if you do so.
The delivery of Products does not transfer to you any commercial or promotional use rights in the Products. Any burning or exporting capabilities are solely an accommodation to you and shall not constitute a grant, waiver, or other limitation of any rights of the copyright owners in any content embodied in any Product. You acknowledge that, because some aspects of the Service, Products, and administration of the Usage Rules entails the ongoing involvement of Creality, if Creality changes any part of or discontinues the Service, which Creality may do at its election, you may not be able to use Products to the same extent as prior to such change or discontinuation, and that Creality shall have no liability to you in such case.
THIRD-PARTY MATERIALS
Certain content, Products, and services available via the Service may include materials from third parties. Creality may provide links to third-party websites as a convenience to you. You agree that Creality is not responsible for examining or evaluating the content or accuracy and Creality does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that Creality is not in any way responsible for any such use by you.
INTELLECTUAL PROPERTY
You agree that the Service, including but not limited to Products, graphics, user interface, audio clips, video clips, editorial content, and the scripts and software used to implement the Service, contains proprietary information and material that is owned by Creality and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Service in compliance with this Agreement. No portion of the Service may be reproduced in any form or by any means, except as expressly permitted in these terms. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Service in any manner, and you shall not exploit the Service in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.
Notwithstanding any other provision of this Agreement, Creality and its licensors reserve the right to change, suspend, remove, or disable access to any Products, content, or other materials comprising a part of the Service at any time without notice. In no event will Creality be liable for making these changes. Creality may also impose limits on the use of or access to certain features or portions of the Service, in any case and without notice or liability.
All copyrights in and to the Service (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) and related software are owned by Creality and/or its licensors, who reserve all their rights in law and equity. THE USE OF THE SOFTWARE OR ANY PART OF THE SERVICE, EXCEPT FOR USE OF THE SERVICE AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.
Creality, Creative Pastors and trademarks, service marks, graphics, and logos used in connection with the Service are trademarks or registered trademarks of Creality Inc. in the U.S. and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with the Service may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.
TERMINATION
If you fail, or Creality suspects that you have failed, to comply with any of the provisions of this Agreement, Creality, at its sole discretion, without notice to you may: (i) terminate this Agreement and/or your Account, and you will remain liable for all amounts due under your Account up to and including the date of termination; and/or (ii) terminate the license to the software; and/or (iii) preclude access to the Service (or any part thereof).
Creality reserves the right to modify, suspend, or discontinue the Service (or any part or content thereof) at any time with or without notice to you, and Creality will not be liable to you or to any third party should it exercise such rights.
DISCLAIMER OF WARRANTIES; LIABILITY LIMITATION
CREALITY DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME CREALITY MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICE AT ANY TIME, WITHOUT NOTICE TO YOU.
YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY CREALITY) PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU.
IN NO CASE SHALL CREALITY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, CREALITY'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
CREALITY SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH THE SERVICES, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK, AND CREALITY HEREBY DISCLAIMS ANY AND ALL LIABILITY TO YOU FOR ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.
CREALITY DOES NOT REPRESENT OR GUARANTEE THAT THE SERVICE WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND CREALITY DISCLAIMS ANY LIABILITY RELATING THERETO. PRODUCTS CAN BE DOWNLOADED ONLY ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY PRODUCTS PURCHASED FROM CREALITY THAT ARE STORED IN YOUR SYSTEM.
WAIVER AND INDEMNITY
BY USING THE SERVICE, YOU AGREE TO INDEMNIFY AND HOLD CREALITY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS HARMLESS WITH RESPECT TO ANY CLAIMS ARISING OUT OF YOUR BREACH OF THIS AGREEMENT, YOUR USE OF THE SERVICE, OR ANY ACTION TAKEN BY CREALITY AS PART OF ITS INVESTIGATION OF A SUSPECTED VIOLATION OF THIS AGREEMENT OR AS A RESULT OF ITS FINDING OR DECISION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. THIS MEANS THAT YOU CANNOT SUE OR RECOVER ANY DAMAGES FROM CREALITY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS AS A RESULT OF ITS DECISION TO REMOVE OR REFUSE TO PROCESS ANY INFORMATION OR CONTENT, TO WARN YOU, TO SUSPEND OR TERMINATE YOUR ACCESS TO THE SERVICE, OR TO TAKE ANY OTHER ACTION DURING THE INVESTIGATION OF A SUSPECTED VIOLATION OR AS A RESULT OF CREALITY'S CONCLUSION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. THIS WAIVER AND INDEMNITY PROVISION APPLIES TO ALL VIOLATIONS DESCRIBED IN OR CONTEMPLATED BY THIS AGREEMENT.
CHANGES
Creality reserves the right at any time to modify this Agreement and to impose new or additional terms or conditions on your use of the Service. Such modifications and additional terms and conditions will be effective immediately and incorporated into this Agreement. Your continued use of the Service will be deemed acceptance thereof.
MISCELLANEOUS
This Agreement constitutes the entire agreement between you and Creality and governs your use of the Service, superseding any prior agreements between you and Creality. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. Creality's failure to enforce any right or provisions in this Agreement will not constitute a waiver of such or any other provision. Creality will not be responsible for failures to fulfill any obligations due to causes beyond its control.
The Service is operated by Creality from its offices in the United States. You agree to comply with all local, state, federal, and national laws, statutes, ordinances, and regulations that apply to your use of the Service. All transactions on the Service are governed by Texas law, without giving effect to its conflict of law provisions. Your use of the Service may also be subject to other laws. You expressly agree that exclusive jurisdiction for any claim or dispute with Creality or relating in any way to your use of the Service resides in the courts of the State of Texas. Risk of loss and title for all electronically delivered transactions pass to the purchaser in Texas upon electronic transmission to the recipient. No Creality employee or agent has the authority to vary this Agreement.
Creality may notify you with respect to the Service by sending an email message to your Account email address or a letter via postal mail to your Account mailing address, or by a posting on the Service. Notices shall become effective immediately.
Creality reserves the right to take steps Creality believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement. You agree that Creality has the right, without liability to you, to disclose any Registration Data and/or Account information to law enforcement authorities, government officials, and/or a third party, as Creality believes is reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement (including but not limited to Creality's right to cooperate with any legal process relating to your use of the Service and/or Products, and/or a third-party claim that your use of the Service and/or Products is unlawful and/or infringes such third party's rights).
What if I have questions regarding the C3 conferences?
Please contact our conferences team using the contact information below.
Still Need Help?
Creative Pastors Contact Information
For questions about resources,
the best way to reach us is via email. We'll get back to you shortly, usually 1 business day or less. Please use the contact information below:
Email us here
or call: 972-409-0287
5201 N. O'Connor Blvd, 5th Floor, Irving, TX 75039
Elevate Pastors Contact Information
For questions about Elevate resources, please use the contact information below:
Email us here
or call: 855-MY-ELEVATE
2450 N Hwy 121, Grapevine, TX 76051
Conference Information
For questions about C3 International, C3 West Coast, C3 East Coast or C3 Kids Leadership Conferences, please visit www.c3conference.com or use the contact information below:
Call: 800-230-8860
